Improve Communication With Home Care Clients
George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” Often business owners overlook the importance of communication with clients or assume that it’s taking place without creating the actual processes to ensure it is. Good communication is the foundation of a solid client relationship, and it forms the basis of client satisfaction.
As part of research for the 2016 Home Care Benchmarking Study, Home Care Pulse’s